Privacy Policy

Vinissimo Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy applies to our customers, personnel that work for our customers, website visitors, consumers, distributors, our suppliers (and potential suppliers), personnel of such suppliers and contractors.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.vinissimo.co.uk, working with or for us, offering your goods or services to us, using any goods and services that we provide to you or otherwise providing your data to us , you confirm that you have read and understood and are consenting to the entirety of this privacy policy.

Data we may collect from you.

We may receive some data about you directly from you. 

The personal data which you give us (or which we receive from Third Party Sources) may include: Data about you: your name; your job title; company name; e-mail address; your telephone number; account information; your company’s address; your gender; your date of birth; data provided when you correspond with us; any updates to data provided to us; and if you attend our warehouse, CCTV footage.

Data about the goods or services we provide to you: data needed to provide goods or services to you (including data on account opening forms, details of your order, order history, payment details, delivery address, delivery requirements and restrictions, trade references and tax information.

Data we may collect about you.

If you choose to use social media in order to contact us or find out about our products or services, your profile data (including your preferences and interactions with us on Facebook, Instagram and Twitter) and data which you post on message boards which are relevant to our business .If you attend our events, your photograph and event video footage (we will also give you notice of this at the event).

Some of the personal data that we collect about you or which you or third parties (including your employer or recruitment agency) provides to us about you may be special categories of data. Special categories of data include data about your physical and mental health.

Please note that we need certain types of personal data so that we can provide services to you or so you, or our Third Party Sources, can provide services to us. If you do not provide us with such personal data, or if you ask us to delete it, you may no longer be able to access our goods and services or provide goods and services to us. Personal data we collect about you or that we obtain from our Third Party Sources.

Each time you visit our website we may automatically collect any of the following data: technical data, including the Internet protocol (IP) address used to connect your computer to the internet, domain name and country which requests data, the files requested, browser type and version, browser plug-in types and versions, operating system and platform; data about your visit, including the full Uniform Resource Locators (URL) click stream to, through and from our site (including date and time), time and length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and data provided when requesting further service or downloads.

If you contact us on social media, we will collect certain data about you from your social media page and through your interactions with us or with data about our products and services. If you are a journalist or work for an institution/trade association in our industry, we may collect data about you from public sources. If you are a customer or a supplier (or a potential customer or supplier) or work for one of them (including as a consultant), we may obtain data about you from your company’s website. If you are working for us or visiting our warehouse we may also collect personal data about you on CCTV.

Data we may collect from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Legal basis for use of your personal data

We consider that the legal bases for using your personal data as set out in this privacy policy are as follow: our use of your personal data is necessary to perform our obligations under any contract with you (for example, to fulfil and order which you place with us, to comply with the terms of use of our website or software app which you accept by browsing our website or by downloading our software app and/or to comply with our contract to provide services to or receive services from you or your employer); or our use of your personal data is necessary for complying with our legal obligations (for example, providing information to HMRC); or use of your personal data is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website or our mobile app).Our legitimate interests are to: run, grow and develop our business; operate our website and our mobile app; select appropriately skilled and qualified suppliers; ensure a safe working environment for our staff and visitors; marketing, market research and business development; provide goods and services to our customers, make and receive payment, provide customer services and to know the customer that we are providing services to; place, track and ensure fulfilment of orders with our suppliers; and for internal group administrative purposes, as described in sections below.

We may use your special categories of data where you have provided your consent (which you may withdraw at any time after giving it, as described below). In the future, other use of other personal data may be subject to your consent (which can be withdrawn at any time after giving it, as described below). Where this is the case, that need for consent will be identified in this privacy policy.

If we rely on your consent for us to use your personal data in a particular way, but you later change your mind, you may withdraw your consent by contacting us at chantal@vinissimo.co.uk, and we will stop doing so. However, if you withdraw your consent, this may impact the ability for you to be able to provide services to us or for us to provide services to you.

Disclosure of personal data

We may share your personal data with our group where they provide products and services to us, such as information technology systems. We will share your personal data with the following categories of third parties: our service providers and sub-contractors, including but not limited to payment processors, suppliers of technical and support services, insurers, logistic providers, and cloud service providers; your employer or recruitment agency; retailers, where you are a customer; public agencies (including customs officials); occupational health assessment providers and medical professionals undertaking drug and alcohol testing (where applicable); companies that assist us in our marketing, advertising and promotional activities; and analytics and search engine providers that assist us in the improvement and optimisation of our website and our software apps. Any third parties with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your personal data are subject to privacy and security obligations consistent with this privacy policy and applicable laws. We will also disclose your personal data to third parties: where it is in our legitimate interests to do so to run, grow and develop our business: if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; if substantially all of Vinissimo Ltd or any of its affiliates’ assets are acquired by a third party, in which case personal data held by Vinissimo Ltd will be one of the transferred assets; if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity; in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or to protect the rights, property, or safety of Vinissimo, our staff, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction. We may also disclose and use anonymised, aggregated reporting and statistics about users of our website and apps or our goods and services and from interactions with us and our brands on social media for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified .Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal data in a particular way, but later change your mind, you should contact us and we will stop doing so.

Retention of personal data

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time we retain personal data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Your rights

You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us by email at chantal@vinissimo.co.uk at any time. You have the right to request that we: provide access to any personal data we hold about you; update any of your personal data which is out of date or incorrect; delete any personal data which we are holding about you; restrict the way that we process your personal data; prevent the processing of your personal data for direct-marketing purposes; provide, or not provide, your personal data to a third party provider of services; provide you with a copy of any personal data which we hold about you; or consider any valid objections which you have to our use of your personal data. We will consider all such requests and provide our response within a reasonable period (and in any event any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

Marketing

We may collect and use your personal data for undertaking marketing by email, software app, telephone and post. We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes. However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal data to any third party for such marketing. If you wish to stop receiving marketing communications, you can contact us by email at chantal@vinissimo.co.uk .

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Vinissimo Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security

Vinissimo Ltd is committed to protecting personal data from loss, misuse, disclosure, alteration, unauthorised access, unavailability and destruction and takes all reasonable precautions to safeguard the confidentiality of personal data, including through use of appropriate organisational and technical measures. Organisational measures include, staff training and locking physical files in filing cabinets. Technical measures include use of encryption, passwords for access to our systems and use of anti-virus software.

In the course of provision of your personal data to us, your personal data may be transferred over the internet. Although we make every effort to protect the personal data which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our website and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access to it.

Third party websites

Our website, mobile apps and social media pages may, from time to time, contain links to websites operated by third parties including partner networks and our group companies. Please note that this privacy policy only applies to the personal data that we collect through our website, apps and social media pages or which we receive from Third Party Sources, and we cannot be responsible for personal data about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

Changes to our privacy policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy. By continuing to use the services and our website, or to offer and/or provide services to us you are confirming that you have read and understood the latest version of our privacy policy.

Further questions or making a complaint

If you have any queries or complaints about our collection, use or storage of your personal data, or if you wish to exercise any of your rights in relation to your personal data, please contact chantal@vinissimo.co.uk. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal data.